請教一個客訴的問題 - 創業
By Joe
at 2011-09-15T22:27
at 2011-09-15T22:27
Table of Contents
今天店裡的妹妹告訴我，之前有個客人訂了包包，放了一個多月才來拿（中間有打
電話告訴她要趕快來拿）後來她來拿包包後，用了二個星期後，她忽然拿回來說包
包有問題，我們一檢查，是拉鍊部分有一個一個洞，因為不能確定是客人故意用的，
還是真的被蟑螂咬（這包我們賣了很多個，都沒類似的問題）但是我們員工之前也
沒有檢查過，客人也沒發現，然後拿來要退錢1400（特價）。
我們說可以給她換包，她說不要，給她換衣服也說不要，然後帶她媽媽來鬧說要告
什麼消基會，一定要我們退錢，其實他們態度好的話，我們會退錢，但鬧成這樣，
我們就不想退錢，請問一下，在消保會的法條下，我們不給退錢有沒有違法？實體
店面給她換貨，或開折讓單給她這樣不行嗎？請知道怎麼處理的朋友告知一下，因
為我記得就算網路試用退錢也只有七天吧？
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